Refund & Cancellation Policy

Effective 15 June 2026 · Operated by MARSAD ALEBDAA IT EST (Saudi Arabia)

This policy explains how Yameen subscriptions are billed, how to cancel, and when refunds apply. It forms part of our Terms of Service and is provided in line with the Saudi Ministry of Commerce e-commerce requirements. Payments are processed by Moyasar; Yameen never stores your card details.

1. Subscriptions & billing

  • Yameen is offered on monthly subscription plans: Basic (SAR 99/mo), Plus (SAR 199/mo), and Pro (SAR 399/mo).
  • Prices are in Saudi Riyals (SAR) and are charged per billing period.
  • Payment is collected at the start of each period via Moyasar (card, Apple Pay, mada, or STC Pay).
  • Your plan provides access to the features described for that tier for the paid period.

2. Cancellation

  • You may cancel at any time from the web dashboard or by sending /cancel in the Telegram bot, or by emailing contact@yameen.app.
  • Cancellation stops future renewals. Your subscription remains active until the end of the current paid period, after which it will not renew.
  • No partial-period charges apply after cancellation.

3. Refunds

  • 14-day first-purchase guarantee. If you are dissatisfied with your first subscription payment, you may request a full refund within 14 days of that payment, provided the service has not been substantially used (heavy automated usage may be considered substantial use).
  • Renewals. Renewal charges are generally non-refundable once the new period has begun, because access is granted immediately. If you cancel before a renewal, you will not be charged for the next period.
  • Service failure. If a paid feature is unavailable for a sustained period due to a fault on our side, contact us — we will issue a pro-rata credit or refund at our discretion.
  • Duplicate or erroneous charges are refunded in full.

4. How to request a refund

Email contact@yameen.app from the address on your account, including the payment date and amount. We respond within 5 business days. Approved refunds are returned to the original payment method via Moyasar; the time to appear on your statement depends on your bank or card issuer (typically 5–14 business days).

5. Pass-through fees

Payment-processor fees charged by Moyasar on the original transaction may be deducted from refunds where permitted by law and clearly applicable; for first-purchase guarantee refunds we absorb these fees.

6. Contact

Billing & refunds: contact@yameen.app. Yameen is operated by MARSAD ALEBDAA IT EST, Ar Riyad, Saudi Arabia (CR No. 7023462158).